Frequently Asked Questions

Shipping

How long does shipping take?

Orders typically arrive within 2–4 weeks of purchase, including processing and shipping time. Many orders arrive sooner.

Do you ship within Canada?

Yes, we currently ship across Canada.

Will I need to pay customs or import fees?

Orders are currently shipped internationally to customers across Canada. Any applicable customs duties or import charges are generally handled as part of the shipping process. However, in the uncommon event that additional charges are assessed by customs or the carrier, they will be the responsibility of the recipient.

Will I get a tracking number?

Yes. Tracking information will be provided once your order has shipped and tracking becomes available.

Can I cancel my order?

Orders can be cancelled by contacting us at contact@kartesianwatches.com before 10:00 AM Eastern Time (ET) on the next business day after the order is placed. After this time, the order may already be in processing or shipment preparation and cancellation will no longer be possible.

Returns & Issues

Do you offer 30-day returns?

Yes. If you change your mind, you may request a return within 30 days of delivery. The watch must be unworn, unused, and in its original condition, with all original packaging, accessories, manuals, and warranty materials included.

How do I start a return?

Contact us at contact@kartesianwatches.com with your order number and reason for the return. Once your return has been approved, we’ll provide you with return instructions. Please do not send a return before receiving authorization from us.

Who pays for return shipping?

For change-of-mind returns, customers are responsible for return shipping costs. If your watch arrives damaged, defective, or incorrect, contact us first so we can review the issue and determine the appropriate resolution.

When will I receive my refund?

Once your return has been received and inspected, we’ll let you know whether the return has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time for the refund to appear.

Can I return a watch that has been worn?

Change-of-mind returns must be unworn, unused, and in resalable condition. Watches showing signs of wear, scratches, damage, alteration, or missing original packaging or accessories may not be eligible for return.

What if my watch arrives damaged or defective?

Contact us within 7 days of delivery with your order number and clear photos or video showing the issue. Once reviewed and confirmed, we’ll work with you on the appropriate resolution, which may include repair, replacement, or another suitable remedy depending on the circumstances.

For full details, please see our Shipping & Returns page.

Orders & Payments

When am I charged?

Payment is processed at checkout.

Reviews

How do your reviews work?

All reviews on our site are from verified customers. After delivery, customers automatically receive an invitation to share their experience. We do not edit or filter reviews.

Accessibility

Do you offer accessibility support?

We're committed to making our store accessible to all customers. If you encounter any accessibility barriers while shopping on our site, please contact us and we'll be happy to assist you.

Support

How do I contact you?

For any contact or support needs, please reach out to us at contact@kartesianwatches.com, or by going through our contact page.